Who handles hotel cancellations - the hotel or the booking platform?
In short
- The hotel sets the cancellation policy - they decide the deadline and the penalty.
- The booking platform enforces the policy and processes the refund - cancel through the site you booked with.
- On trip1, your crypto refund is sent back to your wallet via CoinGate within 24-48 hours of the cancellation.
The split responsibility
Hotels and booking platforms split the cancellation workflow:
- Hotel: sets the policy, decides whether to grant goodwill exceptions, releases the room.
- Booking platform: displays the policy at checkout, processes your cancellation request, refunds your payment.
Where to start when you need help
Always contact the booking platform first - they have your payment and they coordinate with the hotel on your behalf. On trip1, that means emailing support with your booking reference. If the hotel needs to grant a goodwill exception, trip1 makes that request to the property.
When to talk to the hotel directly
Direct contact with the property still helps for: letting them know you'll arrive late, requesting room preferences, asking for goodwill they then communicate back to the booking platform. They can't refund your trip1 booking directly.
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Who handles hotel cancellations - FAQ
Not for third-party bookings. The hotel will tell you to cancel through the platform you booked with - that's where your payment lives.
The hotel sets the cancellation policy and ultimately decides on goodwill exceptions. The booking platform enforces the policy and processes the refund.
Start with the booking platform's support team. On trip1, support can escalate goodwill requests to the property if you have documentation.
Yes for the mechanics. Crypto refunds on trip1 go through CoinGate to your wallet; traditional payments return through the card networks.
Still need help?
Our support team is ready to assist you with any questions.
Related Articles
Can I cancel a trip1 booking made for someone else?
Yes - you can cancel a trip1 booking you made for someone else. The refund goes back to your crypto wallet, not to the guest.
Read moreHow late can I cancel a hotel booking on trip1?
Cancellation deadlines on trip1 are set by each hotel - usually 24-48 hours before check-in. The exact date and time appears on your confirmation.
Read moreHow to get a hotel refund after cancelling a booking?
Refunds for cancelled hotel bookings go back to the original payment source. trip1 sends crypto refunds via CoinGate within 24-48 hours.
Read moreCan I cancel a non-refundable booking on trip1?
You can cancel a non-refundable trip1 booking, but you forfeit the full amount. Hotels sometimes grant exceptions for genuine emergencies.
Read moreStill need help?
Our support team is ready to assist you with any questions.