Can I cancel a hotel booking through a third-party site?
In short
- Yes - you can cancel a hotel booking made through any third-party site, including trip1.
- Cancel through the platform you booked with - not the hotel directly. The platform holds your payment, not the property.
- The cancellation policy displayed at checkout is what's enforced - no platform can override the hotel's terms.
Why you cancel through the booking site
When you book through a third-party platform, the money goes to the platform first - they pay the hotel later, often after your stay. Calling the hotel directly to cancel doesn't help: they don't have your payment to refund, and they'll redirect you to the booking site anyway.
How to cancel a trip1 booking
trip1 is a third-party booking platform - your payment is processed through CoinGate, not the hotel directly. Cancel using the "Manage booking" link in your confirmation email or via My Bookings. Refunds, where applicable, return to your crypto wallet within 24-48 hours.
When to contact the hotel directly
There are a few situations where the hotel can help, even on a third-party booking: notifying them you'll arrive late, requesting room preferences, or asking for a goodwill exception they then communicate back to the booking platform.
Related articles
Third-party hotel cancellation - FAQ
Always through the site you booked with. The hotel can't process refunds for bookings made on a third-party platform - you'd just be sent back.
No. Whatever the booking site showed at checkout is the policy the hotel committed to.
Yes. trip1 is a booking platform - you cancel through trip1, not directly with the hotel, and refunds return via your original crypto payment.
Cancellation itself is instant. Refunds may take a few extra business days through traditional payment rails; trip1's crypto refunds via CoinGate take 24-48 hours.
Still need help?
Our support team is ready to assist you with any questions.
Still need help?
Our support team is ready to assist you with any questions.