Can I claim if the hotel's amenities were closed?
If a key advertised amenity was closed during your stay, you may be able to claim a partial refund through trip1. Here is what you need and how to make your case.
Updated
Booking a hotel for its pool or spa and finding it closed is genuinely disappointing. You may have a case for some money back, and here is how to make it as strong as possible.
When you can claim
You have the strongest case when a significant amenity you booked for was closed without notice. Think of features like a pool, restaurant, spa, or gym that were part of why you chose the hotel. Minor or clearly temporary closures are less likely to qualify.
How much you can get back
Compensation for a closed amenity is usually partial, not a full refund, because you still used the room and stayed at the hotel. The amount depends on the hotel and how central the amenity was to your booking.
How to make your claim
Step 1: Report it at the hotel
Tell the front desk while you are still there and ask them to note the closure. Raising it during your stay strengthens your claim.
Step 2: Gather evidence
Take photos of the closed amenity and any signs, and keep dated notes and messages with the hotel.
Step 3: Contact trip1 support
Send trip1 support your evidence and booking reference. We will help you raise the claim, and any eligible refund goes back to your original crypto payment.
Closed hotel amenities - FAQ
You may be able to claim a partial refund if a key advertised amenity was unavailable. Document it and contact trip1 support with photos and your booking reference.
A claimable closure usually means a significant advertised feature you booked for - like a pool, restaurant, or spa - was unavailable without notice.
Keep photos, dated notes, and any messages with the hotel. The stronger your documentation, the easier it is for trip1 to help.
Usually not a full refund, since you still used the room. Any compensation is typically partial and depends on the hotel.
