Can I claim if the hotel's amenities were closed?

In short

• If a key advertised amenity was closed during your stay, you may be able to claim a partial refund through trip1.
• Document the closure with photos and dated notes, and report it to the hotel while you are still there.
• Contact trip1 support with your evidence and booking reference, and we will help you make the claim.

Booking a hotel for its pool or spa and finding it closed is genuinely disappointing. You may have a case for some money back, and here is how to make it as strong as possible.

When you can claim

You have the strongest case when a significant amenity you booked for was closed without notice. Think of features like a pool, restaurant, spa, or gym that were part of why you chose the hotel. Minor or clearly temporary closures are less likely to qualify.

How much you can get back

Compensation for a closed amenity is usually partial, not a full refund, because you still used the room and stayed at the hotel. The amount depends on the hotel and how central the amenity was to your booking.

How to make your claim

Step 1 - Report it at the hotel

Tell the front desk while you are still there and ask them to note the closure. Raising it during your stay strengthens your claim.

Step 2 - Gather evidence

Take photos of the closed amenity and any signs, and keep dated notes and messages with the hotel.

Step 3 - Contact trip1 support

Send trip1 support your evidence and booking reference. We will help you raise the claim, and any eligible refund goes back to your original crypto payment.

Related articles

• What are my rights if a hotel is overbooked
• Refund for unused nights if you leave early
• How to get a hotel refund after cancelling a booking