Can I claim if the hotel's amenities were closed?
If a key advertised amenity was closed during your stay, you may be able to claim a partial refund through trip1. Here is what you need and how to make your case.
Updated
Booking a hotel for its pool or spa and finding it closed is genuinely disappointing. You may have a case for some money back, and here is how to make it as strong as possible.
When you can claim
You have the strongest case when a significant amenity you booked for was closed without notice. Think of features like a pool, restaurant, spa, or gym that were part of why you chose the hotel. Minor or clearly temporary closures are less likely to qualify.
How much you can get back
Compensation for a closed amenity is usually partial, not a full refund, because you still used the room and stayed at the hotel. The amount depends on the hotel and how central the amenity was to your booking.
How to make your claim
Step 1: Report it at the hotel
Tell the front desk while you are still there and ask them to note the closure. Raising it during your stay strengthens your claim.
Step 2: Gather evidence
Take photos of the closed amenity and any signs, and keep dated notes and messages with the hotel.
Step 3: Contact trip1 support
Send trip1 support your evidence and booking reference. We will help you raise the claim, and any eligible refund goes back to your original crypto payment.
Closed hotel amenities - FAQ
You may be able to claim a partial refund if the pool was a key advertised feature you booked for and it was closed without notice. Report it at the front desk while you are there, take dated photos, then send your evidence and booking reference to trip1 support, who will help you make the claim.
Usually a partial refund, not a full one, because you still stayed in the room. The amount depends on the hotel and how central the closed facility was to your booking: a closed spa at a spa resort weighs more than a gym closed for an afternoon. Any eligible trip1 refund goes back to your original crypto payment.
The strongest reasons are when the stay was not what you booked, such as a significant advertised amenity like a pool, restaurant, spa or gym closed without notice. Minor or clearly temporary closures rarely qualify. Changing your plans is handled by the rate's cancellation policy instead. Report problems during your stay, while the hotel can still note them.
If you booked through trip1, contact trip1 support rather than arguing with the front desk. Send your booking reference, photos of the closure and any dated notes or messages with the hotel. trip1 helps you raise the claim with the property. A complaint logged at the hotel during your stay makes your case stronger.
Photos of the closed amenity and any closure signs, dated notes, and any messages with the hotel about it. Ask the front desk to record the closure while you are still there, because a complaint raised during your stay carries more weight. Send it all to trip1 support with your booking reference.