Travel Disruptions
What are my rights if a hotel is overbooked?
If a hotel is overbooked and cannot honor your trip1 reservation, you are entitled to a comparable room or a refund. Here is what to do and how support helps.
Trip affected by a strike or bad weather - what now?
If a strike or severe weather disrupts your trip, your options depend on your trip1 booking's cancellation policy. Here is how to protect your money.
Can I claim if the hotel's amenities were closed?
If a key advertised amenity was closed during your stay, you may be able to claim a partial refund through trip1. Here is what you need and how to make your case.
Can I get a refund for unused nights if I leave early?
Whether you get a refund for unused nights depends on your trip1 booking's cancellation policy. Here is how to check and how to request one.
Still need help?
Our support team is ready to assist you with any questions.