Disruptions

What are my rights if a hotel is overbooked?

If a hotel is overbooked and cannot honor your trip1 reservation, you are entitled to a comparable room or a refund. Here is what to do and how support helps.

Trip affected by a strike or bad weather - what now?

If a strike or severe weather disrupts your trip, your options depend on your trip1 booking's cancellation policy. Here is how to protect your money.

Can I claim if the hotel's amenities were closed?

If a key advertised amenity was closed during your stay, you may be able to claim a partial refund through trip1. Here is what you need and how to make your case.

Can I get a refund for unused nights if I leave early?

Whether you get a refund for unused nights depends on your trip1 booking's cancellation policy. Here is how to check and how to request one.