Disruptions

What are my rights if a hotel is overbooked?

If a hotel is overbooked and cannot honor your trip1 reservation, you are entitled to a comparable room or a refund. Here is what to do and how support helps.

What are your rights if a hotel closes down permanently before your stay?

You're entitled to a full refund. Contact trip1 support with the booking reference - we refund via CoinGate and help rebook at a comparable property.

What is "force majeure" in a hotel cancellation policy?

Force majeure means an extraordinary event outside either party's control that makes the booking impossible - natural disasters, war, pandemics, or government orders.

Can I get compensated for noise or construction during my stay?

Sometimes yes, if the disruption significantly affected your stay and wasn't disclosed. Document the noise and contact trip1 support with the evidence.

Trip affected by a strike or bad weather - what now?

If a strike or severe weather disrupts your trip, your options depend on your trip1 booking's cancellation policy. Here is how to protect your money.

Can I claim if the hotel's amenities were closed?

If a key advertised amenity was closed during your stay, you may be able to claim a partial refund through trip1. Here is what you need and how to make your case.

Can I get a refund for unused nights if I leave early?

Whether you get a refund for unused nights depends on your trip1 booking's cancellation policy. Here is how to check and how to request one.

What happens to my booking during a system outage?

A system outage does not cancel your trip1 booking. Confirmed reservations stay valid. Here is how to check your booking and payment if the site is down.