Can I get a refund for a travel ban or border closure?
If a travel ban or border closure stops your trip, your refund options depend on your trip1 cancellation policy. Here is what to do and how support helps.
Updated
A sudden travel ban or border closure is stressful and completely out of your control. Here is how to give yourself the best chance of getting your money back.
Check your cancellation policy first
Your options start with the cancellation policy on your booking. A free-cancellation booking can be cancelled for a refund up to its deadline. A non-refundable booking is harder to recover, but it is still worth contacting trip1 support.
When a refund may still be possible
Some hotels treat government travel bans and border closures as force majeure and offer flexibility, though this is not guaranteed. trip1 support can contact the hotel on your behalf and explain your situation.
What to do step by step
Step 1: Save the official notice
Keep a copy of the travel ban or border closure announcement. You will need it for both trip1 and any insurance claim.
Step 2: Contact trip1 support
Reach out with your booking reference and the official notice. We will check your policy and ask the hotel about options for non-refundable bookings.
Step 3: Check your travel insurance
Many travel insurance policies cover trips disrupted by government bans. File a claim with your proof if your booking cannot be refunded.
Travel ban or border closure refund - FAQ
It depends on your booking's cancellation policy. Free-cancellation bookings can be refunded before the deadline; for non-refundable bookings, contact trip1 support to check your options.
A border closure may qualify under some hotels' force majeure terms, but it is not guaranteed. trip1 support can ask the hotel on your behalf.
Often yes. Many policies cover trips disrupted by government travel bans, so check your policy and keep the official notice as proof.
Check your cancellation policy, then contact trip1 support with your booking reference and the official travel ban notice.
