Emergency
Get help during urgent travel situations and emergencies.
10 articles
Can I get a refund for a travel ban or border closure?
If a travel ban or border closure stops your trip, your refund options depend on your trip1 cancellation policy. Here is what to do and how support helps.
Hotel changed or downgraded my room - what can I do?
If a hotel gave you a different or lower room than you booked, you can ask for the right room or claim the difference. Here is how trip1 helps.
Does trip1 help with rebooking after a disruption?
Yes - trip1 support can help you find and book an alternative hotel after a disruption, and you can pay with crypto. Here is how to get rebooked fast.
Hotel closed before check-in - how do I get a refund?
If your hotel closed before your check-in date, you are entitled to a refund through trip1, plus help rebooking. Here is what to do right away.
How fast does trip1 respond to urgent problems?
trip1 prioritizes urgent booking problems. Flag your message as urgent with your booking reference, and here is how to get the fastest help.
Is there 24/7 support for check-in problems abroad?
If you hit a check-in problem abroad, trip1 support can help confirm your booking with the hotel. Here is how to reach us and what to do at the desk.
Lost your booking confirmation while traveling?
Lost your trip1 booking confirmation? Log in to your account to view it again, or contact support to resend it. Here is how to retrieve it fast.
Can I book a same-day hotel and pay with crypto?
Yes - trip1 lets you book a same-day hotel and pay instantly with crypto via CoinGate. Here is how to book for tonight and confirm fast.
Phone or wallet stolen abroad - access your booking?
If your phone or wallet was stolen abroad, your paid trip1 booking is still safe. Log in from another device or contact support. Here is how.
What if I can't reach the hotel late at night?
If you can't reach your hotel late at night, contact trip1 support with your booking reference. We can confirm late check-in and reach the hotel for you.
