How do hotel cancellation policies work?
Hotel cancellation policies are set by each property, not by the booking platform. They specify a deadline and a penalty schedule for cancellations.
Updated
How a policy is structured
A hotel cancellation policy has two parts: a deadline (when free cancellation ends) and a penalty (what's deducted if you cancel after). Common shapes include:
- Free cancellation until 48 hours before check-in, then non-refundable.
- Tiered: 100% refund up to 7 days, 50% up to 48 hours, 0% after.
- Non-refundable from the moment you pay.
Why policies vary
Hotels balance occupancy risk with guest flexibility. Peak-season rates are usually stricter; low-season rates are often more lenient. Boutique properties tend to be stricter than chain hotels because they have fewer rooms to backfill.
Cancellation policies on trip1
trip1 displays the cancellation policy of every rate at checkout and repeats it in your confirmation email. Refunds, when applicable, are sent through CoinGate within 24-48 hours to the wallet you paid from.
How hotel cancellation policies work - FAQ
No. Every hotel sets its own policy, and the same hotel can have different cancellation terms for different rate types or seasons.
Hotels balance occupancy risk with guest flexibility. Peak-season rates are usually stricter; low-season rates are often more lenient.
The hotel sets the policy; the booking site (trip1 or any other) enforces it on the hotel's behalf and processes the refund.
Yes. Any reputable booking platform, trip1 included, displays the cancellation policy on the rate before checkout - read it carefully.
