Can I cancel a non-refundable booking on trip1?
You can cancel a non-refundable trip1 booking, but you forfeit the full amount. Hotels sometimes grant exceptions for genuine emergencies.
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What non-refundable means on trip1
A non-refundable rate is a discount the hotel offers in exchange for a guaranteed booking. If you cancel at any point - even minutes after paying - you forfeit the full amount. The label appears clearly on the rate at trip1 checkout. If you don't see "Free cancellation", assume the rate is non-refundable.
When hotels may make an exception
Properties sometimes refund non-refundable bookings for documented medical emergencies, bereavement, or natural disasters. Email trip1 support with your booking reference and supporting documents. We'll make the case to the hotel, but the final decision is theirs.
Alternatives before cancelling
- Ask the hotel to change your dates instead of cancelling.
- Ask if the booking can be transferred to a different guest name.
Cancelling a non-refundable trip1 booking - FAQ
You lose the full amount you paid. On trip1, a non-refundable booking cannot be cancelled online; contact trip1 support with your booking reference if you need to release the room, but there is no refund by default. That applies however early you cancel, even minutes after paying.
Sometimes, but only as an exception. Hotels occasionally refund non-refundable bookings for documented medical emergencies, bereavement or natural disasters. Email trip1 support with your booking reference and supporting documents, and we will make the case to the hotel. The final decision is always the hotel's, so a refund is never guaranteed.
Before cancelling, ask whether the hotel will move your booking to different dates or transfer it to a different guest name. Either option can keep the value of what you paid, while cancelling forfeits all of it. Whether a change is allowed is up to the hotel, and if neither works, you can still cancel to release the room.
Yes, as a rule. A non-refundable rate is a discount the hotel gives in exchange for a guaranteed booking, so cancelling forfeits the full amount. Goodwill exceptions exist but are rare and decided by the hotel. On trip1, if a rate does not show "Free cancellation" at checkout, assume it is non-refundable.