Can I cancel a non-refundable booking on trip1?
You can cancel a non-refundable trip1 booking, but you forfeit the full amount. Hotels sometimes grant exceptions for genuine emergencies.
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What non-refundable means on trip1
A non-refundable rate is a discount the hotel offers in exchange for a guaranteed booking. If you cancel at any point - even minutes after paying - you forfeit the full amount. The label appears clearly on the rate at trip1 checkout. If you don't see "Free cancellation", assume the rate is non-refundable.
When hotels may make an exception
Properties sometimes refund non-refundable bookings for documented medical emergencies, bereavement, or natural disasters. Email trip1 support with your booking reference and supporting documents. We'll make the case to the hotel, but the final decision is theirs.
Alternatives before cancelling
- Ask the hotel to change your dates instead of cancelling.
- Ask if the booking can be transferred to a different guest name.
Cancelling a non-refundable trip1 booking - FAQ
Hotels discount non-refundable rates because the booking is guaranteed - they don't risk an empty room from a late cancel. You trade flexibility for a lower price.
Rare ones. Medical emergencies, bereavement, and natural disasters sometimes qualify if you can provide documentation - contact trip1 support and we'll ask the property on your behalf.
Sometimes. Date changes on non-refundable rates depend entirely on the hotel - reach out to trip1 support with your booking reference and we'll check what the property allows.
No. Non-refundable means the full amount is forfeited regardless of when you cancel before check-in. The savings up front are the trade-off.
