Troubleshooting

Why was my crypto payment declined or rejected on trip1?

Common causes: expired invoice, wrong network, underpayment, or large-amount AML checks. Each has a fix - contact trip1 support with the transaction hash.

Why hasn't my crypto payment confirmed on trip1 yet?

Most trip1 crypto payments confirm in minutes. On-chain BTC or ETH can take 10-60 minutes depending on network fees. Check the tx hash on an explorer.

What happens if I sent the wrong crypto amount on trip1?

Underpayments and overpayments can both be reconciled. Contact trip1 support with your transaction hash - CoinGate refunds or credits the difference.

What should I do if my trip1 booking shows pending after payment?

Wait 30 minutes for on-chain confirmations or 5 minutes for Lightning/Layer 2. If still pending, contact trip1 support with your transaction hash.

What to do if my crypto transaction is stuck unconfirmed?

A stuck crypto transaction usually means fees are too low for current network congestion. Try RBF or CPFP to bump the fee, or wait for it to drop.

Why does my trip1 booking confirmation show wrong dates or room type?

Contact trip1 support right away with the booking reference. If the hotel has availability we'll change the dates or room - fees depend on the rate booked.

Why didn't I receive my trip1 booking confirmation email?

Check spam and promotions folders first. Resend from My Bookings if signed in, or contact trip1 support with your booking reference to get a fresh copy.