Does trip1 help with rebooking after a disruption?

In short

• Yes - trip1 support can help you find and book an alternative hotel if your stay is disrupted.
• Contact trip1 support with your booking reference and what went wrong, and we will help you rebook.
• You can pay for the new booking with crypto through CoinGate, just like your first booking.

When a stay falls through, the last thing you want is to start your search from scratch. trip1 support can help you get back on track quickly.

How trip1 helps you rebook

If your hotel cannot host you or your stay is disrupted, contact trip1 support. We can help you find a comparable hotel and get a new booking confirmed, so you are not left without a room.

Who covers the cost of the new hotel

This depends on the cause. If the original hotel is at fault, such as an overbooking or a closure, they usually cover the price difference. For disruptions outside anyone's control, contact trip1 support to discuss your options.

How to get rebooked

Step 1 - Contact trip1 support

Reach out through your trip1 account or the help center with your booking reference and a short description of what went wrong.

Step 2 - Choose your new hotel

We will help you find a suitable alternative. You can also search trip1 yourself and share the option you prefer.

Step 3 - Pay and confirm

Pay for the new booking with crypto via CoinGate. Once it confirms, you will get a fresh confirmation email.

Related articles

• What are my rights if a hotel is overbooked
• Hotel closed before check-in - how do I get a refund
• Can you pay for hotels with crypto