Hotel changed or downgraded my room - what can I do?
If a hotel gave you a different or lower room than you booked, you can ask for the right room or claim the difference. Here is how trip1 helps.
Updated
Being handed a smaller or lower room than you paid for is frustrating, especially after travelling. You have options, and a few quick steps make your case much stronger.
Raise it with the hotel first
Start at the front desk. Show your booking confirmation with the room you reserved and ask them to give you that room or a suitable upgrade. Many downgrades are fixed on the spot.
If the hotel cannot fix it
If the correct room is not available, you may be entitled to the price difference or a partial refund for the lower room. You still have a room, so this is usually partial rather than a full refund.
How to claim with trip1
Step 1: Document the downgrade
Keep your booking confirmation showing the room you paid for, and take photos and notes of the room you actually received.
Step 2: Contact trip1 support
Send trip1 support your evidence and booking reference. We will help you claim the difference or a partial refund, paid back to your original crypto payment.
Tip: Raise the issue while you are still at the hotel. Sorting a downgrade during your stay is far easier than after you check out.
Room changed or downgraded - FAQ
Raise it with the front desk first and ask for the room you booked or an upgrade. If they cannot fix it, contact trip1 support with your booking details and photos.
You may be entitled to the price difference or a partial refund. Document the downgrade and contact trip1 support to make the claim.
Keep your booking confirmation showing the room you paid for, plus photos and notes about the room you actually received.
You can accept it under protest while you sort out compensation, but make sure the hotel notes the issue and you keep evidence.
