Hotel closed before check-in - how do I get a refund?

In short

• If your hotel closed before your check-in, you are entitled to a full refund through trip1 because the hotel cannot provide your room.
• Contact trip1 support right away with your booking reference so we can refund you and help you rebook.
• Your refund goes back to your original crypto payment.

Finding out your hotel has closed before you even arrive is alarming, especially mid-trip. The good news is your booking is protected and trip1 can sort it out quickly.

Why you are entitled to a refund

When a hotel closes and cannot honor your reservation, it can no longer provide what you paid for. In that case trip1 refunds your booking in full, since the room is unavailable through no fault of yours.

What to do step by step

Step 1 - Contact trip1 support immediately

Reach out with your booking reference as soon as you learn the hotel has closed. The sooner we know, the faster we can refund you and find an alternative.

Step 2 - Ask about rebooking

trip1 support can help you book a comparable hotel nearby so you still have somewhere to stay.

Step 3 - Confirm your refund

Your refund is processed back to your original crypto payment. Keep your confirmation email until the refund completes.

Important: If you are already travelling and have nowhere to stay, tell trip1 support it is urgent so we can prioritize finding you a room.

Related articles

• Does trip1 help with rebooking after a disruption
• What are my rights if a hotel is overbooked
• How to get a hotel refund after cancelling a booking