Hotel closed before check-in - how do I get a refund?
If your hotel closed before your check-in date, you are entitled to a refund through trip1, plus help rebooking. Here is what to do right away.
Updated
Finding out your hotel has closed before you even arrive is alarming, especially mid-trip. The good news is your booking is protected and trip1 can sort it out quickly.
Why you are entitled to a refund
When a hotel closes and cannot honor your reservation, it can no longer provide what you paid for. In that case trip1 refunds your booking in full, since the room is unavailable through no fault of yours.
What to do step by step
Step 1: Contact trip1 support immediately
Reach out with your booking reference as soon as you learn the hotel has closed. The sooner we know, the faster we can refund you and find an alternative.
Step 2: Ask about rebooking
trip1 support can help you book a comparable hotel nearby so you still have somewhere to stay.
Step 3: Confirm your refund
Your refund is processed back to your original crypto payment. Keep your confirmation email until the refund completes.
Important: If you are already travelling and have nowhere to stay, tell trip1 support it is urgent so we can prioritize finding you a room.
Hotel closed before check-in - FAQ
If the hotel cannot host you because it has closed, you are entitled to a refund through trip1. Contact support right away so we can refund you and help you rebook.
Contact trip1 support with your booking reference. Since the hotel cannot provide the room, the booking is refunded to your original crypto payment.
Yes. trip1 support can help you rebook a comparable hotel as well as process your refund.
trip1 or the hotel will usually notify you, but if you hear a hotel has closed, contact trip1 support to confirm and protect your booking.
