Is there 24/7 support for check-in problems abroad?

In short

• If you hit a check-in problem abroad, you can reach trip1 support to help confirm your booking with the hotel.
• Contact support through your account or the help center with your booking reference while you are at the desk.
• Keep your confirmation email handy - it lets the hotel or trip1 verify your booking quickly.

A check-in problem in a foreign country, maybe in another language and time zone, is stressful. Here is how to get help and sort it out at the desk.

Getting help with a check-in problem abroad

If the hotel cannot find your booking or refuses check-in, contact trip1 support straight away. Have your booking reference ready so we can confirm your reservation with the hotel.

What to do at the front desk

Step 1 - Show your confirmation

Open your confirmation email or your booking in your trip1 account and show it to the hotel. Often this resolves the problem on the spot.

Step 2 - Contact trip1 support

If the hotel still cannot help, contact trip1 support with your booking reference and explain the situation. We can liaise with the hotel to confirm your room.

Step 3 - Flag it as urgent

Because you are at the desk and need a room now, mark your request urgent so the team can prioritize it.

Be ready before you travel

Save your confirmation email offline and note your booking reference before you go. Having these ready makes any check-in issue much faster to fix.

Related articles

• How fast does trip1 respond to urgent problems
• Lost your booking confirmation while traveling
• What do I do if I can't reach the hotel late at night