Phone or wallet stolen abroad - access your booking?
If your phone or wallet was stolen abroad, your paid trip1 booking is still safe. Log in from another device or contact support. Here is how.
Updated
Having your phone or wallet stolen abroad is frightening, and worrying about your hotel on top of that makes it worse. The good news: a booking you have already paid for is secure.
Your paid booking does not depend on your wallet
Once you pay and trip1 confirms your booking, the stay is locked in. You do not need your crypto wallet again to check in. Losing access to your wallet does not cancel or affect a confirmed booking.
How to access your booking
Step 1: Log in from another device
Use any computer or borrowed device to log in to your trip1 account and open your bookings to see your confirmation.
Step 2: Contact trip1 support
If you cannot log in, contact trip1 support with the email you booked with and your booking details, and we will resend your confirmation.
Step 3: Use your name and ID at the hotel
The hotel can usually find your reservation with your name and a photo ID, so you can still check in.
Protecting your accounts after a theft
Separately from your booking, secure your stolen accounts: change your passwords and follow your wallet provider's steps to protect your funds. Your trip1 booking itself is not at risk from the theft.
Phone or wallet stolen abroad - FAQ
Log in to your trip1 account from any device to see your booking, or contact trip1 support with your booking reference or the email you booked with.
No. Once your booking is paid and confirmed, you do not need your wallet again to check in. Your confirmation is all the hotel needs.
Yes. A confirmed booking is already paid, so losing access to your wallet does not affect a stay you have booked.
Log in to trip1 from another device, or ask trip1 support to resend your confirmation. The hotel can also find it with your name and ID.
