What if I can't reach the hotel late at night?

In short

• If you cannot reach your hotel late at night, contact trip1 support with your booking reference so we can help.
• A confirmed booking usually still holds for a late arrival, but it is safest when the hotel knows you are coming.
• Keep your confirmation email and booking reference ready to show on arrival.

Arriving late with no answer from the hotel is unsettling, especially in an unfamiliar place. Here is how to make sure you still have a room.

Will my room still be there?

A confirmed booking usually holds even for a late arrival, since the room is reserved in your name. Letting the hotel know you will arrive late removes any doubt, and trip1 support can pass this on for you.

What to do if the hotel will not answer

Step 1 - Contact trip1 support

Reach trip1 support with your booking reference. We can try to reach the hotel through other channels and confirm your room and check-in.

Step 2 - Have your confirmation ready

Keep your confirmation email and booking reference on hand so you can show them as soon as someone is at the desk.

Step 3 - Ask about late check-in

Ask trip1 support to confirm late check-in arrangements with the hotel, such as where to collect a key or who to call on arrival.

Plan ahead for late arrivals

When you book, note your expected arrival time and check the hotel's reception hours. For very late arrivals, ask trip1 support to confirm late check-in before you travel.

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• How fast does trip1 respond to urgent problems
• What happens if I don't show up to my hotel booking