What is Visit Japan Web and do I need it?
Visit Japan Web is Japan's free official service for immigration and customs forms. It's optional but speeds up arrival - here's how to set it up with your trip1 booking.
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What is Visit Japan Web?
Visit Japan Web is an official website at vjw.digital.go.jp where you pre-register the details normally written on the paper disembarkation card and customs declaration. Since January 2024, it creates one combined QR code for immigration and customs. If you've booked your stay in Japan on trip1, you'll need the hotel's address and phone number from your booking confirmation.
Do I need Visit Japan Web?
No, it's optional. You can still use the paper Customs Declaration form, which you get on the plane or at the airport. Using Visit Japan Web usually means less paperwork and a faster pass through arrival, especially at major airports with electronic customs gates.
Visit Japan Web is not a visa. Check whether you need a visa for Japan separately before you travel.
How to set up Visit Japan Web
Step 1: Create an account
Go to vjw.digital.go.jp and sign up with your email and a password of at least 10 characters. Confirm your email with the verification code you receive.
Step 2: Register your details
Scan your passport with your phone camera or enter the details manually, then add basic information such as your home country and city. You can also register up to 10 family members traveling with you.
Step 3: Add your planned entry
Enter your arrival date, airline, and flight number. Then add your accommodation address and phone number in Japan - copy these from your trip1 booking confirmation.
Step 4: Complete immigration and customs
Answer the questions for the disembarkation card and the customs declaration, including what goods you're bringing. Do this before your flight so everything is ready when you land.
Step 5: Show your QR code on arrival
Open Visit Japan Web on your phone and display the QR code at immigration and customs. A screenshot is useful as a backup if you lose signal.
Visit Japan Web and tax-free shopping
From 1 November 2026, Japan moves to a refund system for tax-free shopping, where you pay tax in shops and claim it back when you leave. At major airports, you can start that departure procedure online through Visit Japan Web.
Important: Visit Japan Web is free. Some unofficial websites copy its look and charge a fee to fill in the forms for you - only use the official vjw.digital.go.jp site, and check official Japanese sources before you travel as procedures can change.
Visit Japan Web - FAQ
No. Visit Japan Web is optional in 2026, and you can still fill in the paper disembarkation card and customs declaration instead. Japan Customs recommends it, though, because it gives you one QR code for both immigration and customs and usually means a faster arrival, especially at airports with electronic customs gates.
Yes. Visit Japan Web is the Japanese government's official free service, run by the Digital Agency at vjw.digital.go.jp. Some unofficial websites copy its look and charge a fee to fill in the forms for you, so check the web address before you enter your passport details, and never pay to use it.
Create an account at vjw.digital.go.jp, register your passport details, then add your planned entry with your arrival date, flight number and accommodation address and phone number. Once you answer the immigration and customs questions, the site shows one QR code. Display it on arrival, and keep a screenshot in case you lose signal.
Set up your account and passport details as soon as you like, then complete the immigration and customs questions before your flight, once your flight and accommodation are confirmed. That way the QR code is ready when you land. Have your trip1 booking confirmation open, because the form asks for the hotel's address and phone number in Japan.
No. The Visit Japan Web QR code is optional for US citizens and every other visitor, and you can use the paper forms instead. What US citizens do need is a passport valid for the whole stay. No visa is required for tourist visits of under 90 days. The QR code just makes immigration and customs quicker.