How do I report a suspicious hotel listing?

In short

  • Contact trip1 support with the listing URL, screenshots, and a short description of what looks off.
  • Reports are usually reviewed within 48 hours. Urgent cases involving active bookings are prioritised.
  • trip1 support replies with the outcome so you know whether action was taken.

How to report a listing - step by step

Step 1 - Gather details

Copy the listing URL from trip1.com, take screenshots of the property page, and note anything that looks off - misleading photos, unrealistic prices, or wrong location details.

Step 2 - Contact trip1 support

Reach out through the trip1 support channel (in-app chat, help form, or support email) and share the listing URL, screenshots, and your concern in a short summary.

Step 3 - Add booking context if it affects you

If you already booked the property, include the booking reference. Support prioritises reports tied to active reservations.

What happens next

trip1 investigates the listing with its supply partner. Content that doesn't match the property (photos, description, price) can be corrected. Listings that fail verification are removed.

If you already booked and the property fails checks, trip1 offers a full refund via CoinGate or rebooks you at a comparable property.

Related articles

trip1 report suspicious listing - FAQ

Contact trip1 support with the hotel URL, screenshots, and what looks off. The team investigates and takes down listings that fail verification.

Reports are usually reviewed within 48 hours. Urgent cases involving active bookings are prioritised.

Include the listing URL, the hotel name, screenshots of anything suspicious (photos, description, price), and a short note on your concern.

Yes. Support replies once the investigation completes so you know whether action was taken.

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Still need help?

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