Can I cancel a hotel booking through a third-party site?
Yes - and you have to cancel through the platform you booked with, not directly with the hotel. The original payment is held by the booking site.
Updated
Why you cancel through the booking site
When you book through a third-party platform, the money goes to the platform first - they pay the hotel later, often after your stay. Calling the hotel directly to cancel doesn't help: they don't have your payment to refund, and they'll redirect you to the booking site anyway.
How to cancel a trip1 booking
trip1 is a third-party booking platform - your payment is processed through CoinGate, not the hotel directly. Cancel using the "Manage booking" link in your confirmation email or via My Bookings. Refunds, where applicable, return to your crypto wallet within 24-48 hours.
When to contact the hotel directly
There are a few situations where the hotel can help, even on a third-party booking: notifying them you'll arrive late, requesting room preferences, or asking for a goodwill exception they then communicate back to the booking platform.
Third-party hotel cancellation - FAQ
Through the site you booked with. When you book on a third-party platform, your payment goes to the platform, not the hotel, so the hotel has nothing to refund and will usually send you back to the booking site. The cancellation policy shown at checkout is the one that applies.
You book and pay on the platform, and the platform pays the hotel later, often after your stay. The hotel sets the rate's cancellation policy, and the platform shows it before you pay and handles cancellations and refunds. No platform can override the hotel's terms, so read the policy on the rate before you book.
Only as far as the rate's cancellation policy allows. A free cancellation rate cancelled before its deadline is refunded, and a non-refundable rate is not. On trip1, cancel with the "Manage booking" link or My Bookings, and any refund returns to your crypto wallet within 24 to 48 hours.
Cancel through the booking site, but expect no refund, since the rate's terms say so. If you have a genuine reason, contact trip1 support with your booking reference, as the team may be able to help in special circumstances. A hotel can also grant a goodwill exception, which it then communicates back to the booking platform.
Yes. trip1 is a booking platform, and your payment is processed through CoinGate rather than paid to the hotel directly. That means you cancel with trip1, using the "Manage booking" link in your confirmation email or My Bookings, not with the hotel. Contact the hotel only for things like late arrival or room preferences.