Can I cancel a hotel booking through a third-party site?
Yes - and you have to cancel through the platform you booked with, not directly with the hotel. The original payment is held by the booking site.
Updated
Why you cancel through the booking site
When you book through a third-party platform, the money goes to the platform first - they pay the hotel later, often after your stay. Calling the hotel directly to cancel doesn't help: they don't have your payment to refund, and they'll redirect you to the booking site anyway.
How to cancel a trip1 booking
trip1 is a third-party booking platform - your payment is processed through CoinGate, not the hotel directly. Cancel using the "Manage booking" link in your confirmation email or via My Bookings. Refunds, where applicable, return to your crypto wallet within 24-48 hours.
When to contact the hotel directly
There are a few situations where the hotel can help, even on a third-party booking: notifying them you'll arrive late, requesting room preferences, or asking for a goodwill exception they then communicate back to the booking platform.
Third-party hotel cancellation - FAQ
Always through the site you booked with. The hotel can't process refunds for bookings made on a third-party platform - you'd just be sent back.
No. Whatever the booking site showed at checkout is the policy the hotel committed to.
Yes. trip1 is a booking platform - you cancel through trip1, not directly with the hotel, and refunds return via your original crypto payment.
Cancellation itself is instant. Refunds may take a few extra business days through traditional payment rails; trip1's crypto refunds via CoinGate take 24-48 hours.
