Policies & fees

Who handles hotel cancellations - the hotel or the booking platform?

The hotel sets the cancellation policy; the booking platform enforces it and processes the refund. On trip1, refunds return via CoinGate to your wallet.

Can I cancel a hotel booking through a third-party site?

Yes - and you have to cancel through the platform you booked with, not directly with the hotel. The original payment is held by the booking site.

What is the cancellation policy on trip1?

trip1's cancellation policy is set by each hotel. Some rates offer free cancellation, others are non-refundable. The exact rules show at checkout.

Does trip1 charge a cancellation fee?

No, trip1 doesn't charge its own cancellation fee. You only lose what the hotel's policy specifies, minus a small crypto network fee for the refund.

How do hotel cancellation policies work?

Hotel cancellation policies are set by each property, not by the booking platform. They specify a deadline and a penalty schedule for cancellations.

What is a hotel cancellation window?

A hotel cancellation window is the period before check-in during which you can cancel for a refund. Typical windows are 24-72 hours; trip1 shows yours at checkout.