How to get a hotel refund after cancelling a booking?
Refunds for cancelled hotel bookings go back to the original payment source. trip1 sends crypto refunds via CoinGate within 24-48 hours.
Updated
How the refund flow works
Once you cancel within the hotel's allowed window, the booking platform marks the booking refundable and triggers the payment processor to return funds. The hotel never holds your money directly - the booking site does, and they send it back when the policy says so.
Hotel refunds on trip1
When you cancel a trip1 booking that qualifies for a refund, CoinGate sends the funds back to the wallet you paid from within 24-48 hours. You receive an email confirming both the cancellation and the refund initiation.
If your refund hasn't arrived
- Check the wallet address you paid from - the refund returns to that exact address.
- Confirm the refund email from trip1 shows the transaction reference.
- If 48 hours have passed and there's no transaction visible, contact trip1 support with your booking reference.
Getting a hotel refund after cancelling - FAQ
Card refunds typically take 5-10 business days. Crypto refunds on trip1 arrive in 24-48 hours via CoinGate.
Back to the original payment source - the card, account, or crypto wallet you used at checkout. Different destinations are rarely possible.
Contact the booking platform that processed your payment. On trip1, support can confirm with CoinGate whether the refund was sent and to which wallet.
Refunds return in the same currency you paid. If crypto prices have moved, the fiat value of the refund may differ from what you originally paid.
