How to get a hotel refund after cancelling a booking?
Refunds for cancelled hotel bookings go back to the original payment source. trip1 sends crypto refunds via CoinGate within 24-48 hours.
Updated
How the refund flow works
Once you cancel within the hotel's allowed window, the booking platform marks the booking refundable and triggers the payment processor to return funds. The hotel never holds your money directly - the booking site does, and they send it back when the policy says so.
Hotel refunds on trip1
When you cancel a trip1 booking that qualifies for a refund, CoinGate sends the funds back to the wallet you paid from within 24-48 hours. You receive an email confirming both the cancellation and the refund initiation.
If your refund hasn't arrived
- Check the wallet address you paid from - the refund returns to that exact address.
- Confirm the refund email from trip1 shows the transaction reference.
- If 48 hours have passed and there's no transaction visible, contact trip1 support with your booking reference.
Getting a hotel refund after cancelling - FAQ
Cancel within the hotel's allowed window through the site you booked with; the platform then sends your money back. On trip1, cancel with the "Manage booking" link in your confirmation email, and CoinGate returns the funds to the wallet you paid from. You get an email confirming the cancellation and the refund.
It depends on how you paid. Card refunds typically take 5 to 10 business days to appear. On trip1, crypto refunds are sent through CoinGate and arrive within 24 to 48 hours of the cancellation. If 48 hours pass with no transaction in your wallet, contact trip1 support with your booking reference.
Yes, if you cancel after the deadline or booked a non-refundable rate, because the refund follows the policy you accepted when booking. Hotels can still make goodwill exceptions, usually for documented emergencies. Check the cancellation policy shown on the rate before you pay, and contact trip1 support if you want to ask the hotel for an exception.
First check the wallet address you paid from, because the refund goes back to that exact address. Then look for the trip1 refund email and its transaction reference. If 48 hours have passed and no transaction is visible, contact trip1 support with your booking reference so they can confirm with CoinGate where the refund was sent.
Back to the original payment source you used at checkout. On trip1, CoinGate sends the refund to the exact wallet address you paid from, so make sure you still have access to it. The hotel never holds your money directly; the booking platform does, and it returns the funds when the policy allows.