What happens if the hotel cancels my booking?
You get a full refund, including on non-refundable rates, and trip1 support helps you find a comparable property. CoinGate returns the funds in 24-48 hours.
Updated
Having a hotel cancel on you is stressful, particularly close to a trip. It is rare, it is not your fault, and you are not left carrying the cost.
Why hotels cancel
The usual reasons are overbooking, a burst pipe or other maintenance failure, a refurbishment that overran, or a change of ownership. A property can also close permanently between your booking and your arrival.
What to do first
- Keep the cancellation message from the hotel or trip1, because it is the evidence for everything that follows.
- Contact trip1 support with your booking reference and tell us your dates, budget, and preferred area.
- Check your wallet 24 to 48 hours later to confirm the refund arrived at the address you paid from.
If the replacement costs more
Last-minute rooms in the same area often cost more than the one you lost. Send trip1 support the receipt for the replacement, and where the hotel is at fault we take the difference up with the property on your behalf.
If you are already at the hotel and being turned away, ask the front desk to walk you to an equivalent property at their cost, then call us while you are still standing there.
When a hotel cancels your booking - FAQ
On trip1 you are refunded in full when the hotel cancels, including on rates that were non-refundable. It is not your fault, and you are not left carrying the cost. Keep the cancellation message, then contact trip1 support with your booking reference so the team can help you find a comparable property for the same dates.
It is rare, but a hotel can cancel at short notice because of overbooking, a burst pipe or other maintenance failure, an overrunning refurbishment, a change of ownership or a permanent closure. Whatever the reason, keep the cancellation message as evidence and contact trip1 support straight away with your booking reference.
CoinGate returns the money to your crypto wallet, usually within 24 to 48 hours of the cancellation being confirmed. The refund is in full, including on non-refundable rates. Check your wallet after that window, and contact trip1 support with your booking reference if it has not arrived.
Yes. Contact trip1 support straight away with your booking reference and tell the team your dates, budget and preferred area, and they will help you find a comparable property. Acting quickly matters, because last-minute rooms in the same area often cost more than the one you lost.
Send trip1 support the receipt for the replacement room. Where the hotel is at fault, trip1 takes the difference up with the property on your behalf. Last-minute rooms nearby often cost more than the original booking, so keep every receipt and the hotel's cancellation message together.
Ask the front desk to walk you to an equivalent property at the hotel's cost, then call trip1 support while you are still there. Keep any written statement from the hotel and receipts for transport or a replacement room. You are refunded in full for the cancelled booking.