What happens to my booking during a system outage?
A system outage does not cancel your trip1 booking. Confirmed reservations stay valid. Here is how to check your booking and payment if the site is down.
Updated
A website going down right after you have paid is unsettling. In almost every case your booking is safe, and here is how to confirm it and what to do if something looks off.
Your confirmed booking is safe
Once trip1 confirms your booking, it is stored on our systems and with the hotel. A temporary outage of the website or app does not delete or cancel it. When the system is back, your booking will still be there.
If you paid but did not see a confirmation
Crypto payments are recorded on the blockchain, so your payment is not lost even if the page failed to load. Give it a little time for the confirmation email to arrive, since blockchain confirmations and email can lag during heavy load.
Important: Do not rebook or pay again until you have checked for a confirmation email and contacted trip1 support. Paying twice can be hard to reverse with crypto, so confirm first.
What to do during an outage
Step 1: Check your email
Look for your trip1 confirmation email, including your spam or promotions folders. This is your proof that the booking went through.
Step 2: Save your transaction hash
Find the transaction hash from your wallet for the payment you made. This lets trip1 confirm your payment on-chain.
Step 3: Contact trip1 support
If you still cannot see a confirmation, contact trip1 support with your transaction hash and the hotel and dates you booked. We will locate your booking or payment and sort it out.
Booking during a system outage - FAQ
Yes. An outage does not cancel your booking. Once trip1 confirms a reservation, it is stored on trip1's systems and with the hotel, and it stays valid while the website or app is temporarily down. When the system is back, your booking will still be there. Your confirmation email is your proof of reservation.
Your payment is recorded on the blockchain, so it is not lost even if the page failed to load. Wait a little, because confirmations and email can lag under heavy load, and check your spam folder. If nothing arrives, contact trip1 support with your transaction hash and the hotel and dates you booked.
No, not until you have checked. Look for a trip1 confirmation email and contact trip1 support first, because you may already have paid. Paying twice can be hard to reverse with crypto, so confirm whether the first booking went through before you try again.
Check your email, including spam and promotions folders, for your trip1 confirmation. Find the transaction hash for your payment in your wallet, since it lets trip1 confirm the payment on-chain. Keep both as proof of your booking, and contact trip1 support with them if you still cannot see a confirmation.