What happens if the crypto price moves between checkout and confirmation?
Nothing changes if you send within the payment window - the amount was locked at checkout. Late confirmations may need reconciliation via CoinGate.
Updated
The rate is locked within the window
CoinGate quotes a fixed crypto amount at checkout and locks the rate for the payment window, usually 15 minutes. If you send the exact quoted amount and the transaction confirms in time, market movement doesn't affect the booking - the hotel still receives its full listed fiat price.
When the confirmation is late
Occasionally a network is congested and your transaction confirms after the window closes. Two things can happen.
Payment marked as underpaid
If the crypto price dropped between checkout and confirmation, the fiat value CoinGate receives may be less than the quoted total. The system holds the booking for review and asks you to top up the difference.
Payment marked as overpaid
If the crypto price rose, the received fiat value exceeds the quoted total. CoinGate typically credits or refunds the excess according to its policy.
Important: Sending from a slow network during high congestion is the main reason payments miss the window. Choose Lightning for Bitcoin or a Layer 2 (Arbitrum, Base, Polygon) for Ethereum and USDC to confirm in seconds.
What to do if your booking isn't confirmed
If your booking isn't confirmed because of a delayed transaction, contact trip1 support with your booking reference and transaction hash. We can work with CoinGate to reconcile the payment.
trip1 crypto price movement - FAQ
Usually 15 minutes from when you open the CoinGate checkout screen. The rate is locked for that whole window.
Choose Lightning Network at checkout for near-instant confirmation, or use a Layer 2 network for stablecoins. If your on-chain transaction confirms outside the window, contact trip1 support with the transaction hash.
No, as long as you send within the payment window. The exchange rate was locked at checkout.
Yes. CoinGate refunds any amount received after the window closed, following its policy. Contact trip1 support with the transaction hash to start the reconciliation.
