What happens if the crypto price moves between checkout and confirmation?
Nothing changes if you send within the payment window - the amount was locked at checkout. Late confirmations may need reconciliation via CoinGate.
Updated
The rate is locked within the window
CoinGate quotes a fixed crypto amount at checkout and locks the rate for the payment window, usually 15 minutes. If you send the exact quoted amount and the transaction confirms in time, market movement doesn't affect the booking - the hotel still receives its full listed fiat price.
When the confirmation is late
Occasionally a network is congested and your transaction confirms after the window closes. Two things can happen.
Payment marked as underpaid
If the crypto price dropped between checkout and confirmation, the fiat value CoinGate receives may be less than the quoted total. The system holds the booking for review and asks you to top up the difference.
Payment marked as overpaid
If the crypto price rose, the received fiat value exceeds the quoted total. CoinGate typically credits or refunds the excess according to its policy.
Important: Sending from a slow network during high congestion is the main reason payments miss the window. Choose Lightning for Bitcoin or a Layer 2 (Arbitrum, Base, Polygon) for Ethereum and USDC to confirm in seconds.
What to do if your booking isn't confirmed
If your booking isn't confirmed because of a delayed transaction, contact trip1 support with your booking reference and transaction hash. We can work with CoinGate to reconcile the payment.
trip1 crypto price movement - FAQ
Nothing changes for you if you pay in time. CoinGate quotes a fixed crypto amount at checkout and locks the rate while its payment window runs, usually 20 minutes according to CoinGate. Send the exact amount within that window and the hotel still receives its full price, whatever the market does.
The CoinGate checkout window shows a countdown timer, which CoinGate says is usually 20 minutes. Your rate is locked for that time. If it runs out before you pay, the invoice expires and you need to start the payment again, so have your wallet ready before you open checkout.
CoinGate says an underpayment does not complete the invoice, and the amount you sent may be refunded. An overpayment completes the invoice, and the extra amount may be refunded. To avoid either, send the exact amount shown in the CoinGate window, before the timer runs out, on the network shown there.
For hotel payments, the usual causes are sending on a congested network with a low fee, so the payment misses the window, or sending on a different network from the one shown at checkout. Choose a fast option such as Lightning for Bitcoin or a Layer 2 like Arbitrum or Base for Ethereum and USDC.
Contact trip1 support with your booking reference and transaction hash. trip1 can work with CoinGate to reconcile the payment. CoinGate says a payment that arrives after the window closes does not complete the invoice automatically and the amount you sent may be refunded, so keep the hash ready.