Payment Issues

Why was my crypto payment declined or rejected on trip1?

Common causes: expired invoice, wrong network, underpayment, or large-amount AML checks. Each has a fix - contact trip1 support with the transaction hash.

Why hasn't my crypto payment confirmed on trip1 yet?

Most trip1 crypto payments confirm in minutes. On-chain BTC or ETH can take 10-60 minutes depending on network fees. Check the tx hash on an explorer.

What happens if I sent the wrong crypto amount on trip1?

Underpayments and overpayments can both be reconciled. Contact trip1 support with your transaction hash - CoinGate refunds or credits the difference.

What should I do if my trip1 booking shows pending after payment?

Wait 30 minutes for on-chain confirmations or 5 minutes for Lightning/Layer 2. If still pending, contact trip1 support with your transaction hash.

What to do if my crypto transaction is stuck unconfirmed?

A stuck crypto transaction usually means fees are too low for current network congestion. Try RBF or CPFP to bump the fee, or wait for it to drop.