What if a hotel overcharges or scams me after a trip1 booking?

In short

  • Contact trip1 support right away with your booking reference and evidence (receipts, photos, written notes).
  • trip1 opens a dispute case and mediates with the hotel or supplier - most cases resolve within 7-14 days.
  • Approved refunds are sent in crypto via CoinGate to a wallet address you provide.

We know it's frustrating when a hotel doesn't match your booking or tries to add charges after the fact. trip1 is on your side - here's what to do.

What to do right away

Step 1 - Refuse to pay unlisted fees on the spot

If the hotel demands charges not shown on your trip1 booking confirmation, ask for them in writing before paying anything additional. You can call trip1 support from the front desk if needed.

Step 2 - Document everything

Keep the hotel receipt, take photos of the room and any issues, and note anything staff said or did. Screenshots of your trip1 confirmation help too.

Step 3 - Open a dispute with trip1

Contact trip1 support with your booking reference, the evidence, and a short description of what happened. The team opens a case and mediates on your behalf.

Possible outcomes

  • Full or partial refund via CoinGate to a wallet address you provide.
  • Rebooking into a comparable property at no extra cost.
  • Credit toward a future booking.

Related articles

trip1 hotel scam or overcharge - FAQ

Contact trip1 support with the receipt and your booking reference. Charges not disclosed at checkout can be disputed and refunded through the supplier.

trip1 helps rebook you into a comparable property or process a full refund. Reach out to support with proof of the issue as soon as it happens.

Yes. Approved refunds are processed by CoinGate back to a wallet address you provide.

Keep the hotel receipt, any written notes about the room and rate, and photos of any damaged or missing amenities. Share it all with trip1 support.

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Still need help?

Our support team is ready to assist you with any questions.