What is trip1's dispute resolution process?

In short

  • Contact trip1 support with your booking reference and evidence - we open a case and mediate with the hotel or supplier on your behalf.
  • Most disputes resolve within 7-14 days; complex cases can take up to 30 days.
  • Possible outcomes include a full or partial refund via CoinGate, rebooking at a comparable property, or credit toward a future booking.

How the process works

Step 1 - Open the case

Reach out to trip1 support with your booking reference, a short description of what happened, and any evidence you have (receipts, photos, timestamps, written communications).

Step 2 - Investigation

trip1 reviews the booking record, contacts the hotel or supply partner, and requests their side of the story. This typically takes a few days.

Step 3 - Resolution

Once trip1 has both sides, the team proposes a resolution: refund, rebooking, or credit. You confirm what works for you, and refunds process via CoinGate to a wallet address you provide.

If you're not satisfied

Ask trip1 support to escalate your case to a senior case manager. EU consumers can also refer unresolved disputes to their national consumer authority or the EU Online Dispute Resolution (ODR) platform.

Related articles

trip1 dispute resolution - FAQ

Contact trip1 support with your booking reference and evidence (photos, receipts, communications). We open a case and mediate with the hotel or supplier.

Most disputes resolve within 7-14 days. Complex cases involving the hotel and supplier can take up to 30 days.

Depending on the case: full or partial refund via CoinGate, rebooking at a comparable property, or credit toward a future booking.

Yes. Ask support to escalate to a senior case manager. EU consumers can also refer disputes to their national consumer authority.

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