What is trip1's dispute resolution process?
Contact trip1 support with your booking reference and evidence. trip1 opens a case, mediates with the hotel or supplier, and issues refunds via CoinGate.
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How the process works
Step 1: Open the case
Reach out to trip1 support with your booking reference, a short description of what happened, and any evidence you have (receipts, photos, timestamps, written communications).
Step 2: Investigation
trip1 reviews the booking record, contacts the hotel or supply partner, and requests their side of the story. This typically takes a few days.
Step 3: Resolution
Once trip1 has both sides, the team proposes a resolution: refund, rebooking, or credit. You confirm what works for you, and refunds process via CoinGate to a wallet address you provide.
If you're not satisfied
Ask trip1 support to escalate your case to a senior case manager. EU consumers can also refer unresolved disputes to their national consumer authority or the EU Online Dispute Resolution (ODR) platform.
trip1 dispute resolution - FAQ
Contact trip1 support with your booking reference and evidence (photos, receipts, communications). We open a case and mediate with the hotel or supplier.
Most disputes resolve within 7-14 days. Complex cases involving the hotel and supplier can take up to 30 days.
Depending on the case: full or partial refund via CoinGate, rebooking at a comparable property, or credit toward a future booking.
Yes. Ask support to escalate to a senior case manager. EU consumers can also refer disputes to their national consumer authority.