Do I get back the same amount of crypto if I cancel?
Refunds are calculated on the value of your booking, so the amount of crypto you receive can differ from what you sent. CoinGate refunds your original wallet.
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Why the coin amount changes
Every booking on trip1 is priced in ordinary currency. CoinGate converts your crypto at the exchange rate at the moment you pay, and a refund runs that conversion in reverse at the rate on the day it is issued.
If your coin gained value since you booked, you receive fewer coins for the same amount of money. If it lost value, you receive more. Either way the value returned matches what the cancellation entitles you to.
Stablecoins behave differently. USDC tracks the US dollar, so a USDC refund comes back at close to the figure you sent, minus any cancellation charge from the hotel.
What decides how much you get back
Start with the rate you booked. A refundable rate cancelled inside its free cancellation window returns the full value, a rate cancelled late can carry a fee of one night or more, and a non-refundable rate usually returns nothing.
Open the Manage booking link in your confirmation email to see exactly what you will be refunded before you confirm the cancellation.
Important: Refunds go to the address you paid from. If you no longer control that wallet, tell trip1 support before the refund is processed, because an on-chain transaction cannot be reversed once it confirms.
Crypto refund amounts after cancelling - FAQ
Not necessarily. trip1 refunds the value of your booking, so the number of coins can be higher or lower than you sent. CoinGate converts the refund at the exchange rate on the day it is issued: if your coin gained value you receive fewer coins, and if it lost value you receive more.
Yes, when the hotel's cancellation policy allows it. A refundable rate cancelled inside its free cancellation window returns the full value, a late cancellation can carry a fee of one night or more, and a non-refundable rate usually returns nothing. Open Manage booking in your confirmation email to see the exact refund first.
No. Once an on-chain transaction confirms it cannot be reversed, which is why trip1 refunds are sent as a new payment back to the address you paid from. If you no longer control that wallet, tell trip1 support before the refund is processed.
CoinGate, trip1's crypto payment provider, sends approved refunds to the wallet you paid from within 24 to 48 hours. How much value comes back depends on the hotel's cancellation policy, not on the coin you used.
Close to it. USDC tracks the US dollar, so a USDC refund comes back at close to the figure you sent, minus any cancellation charge from the hotel. With other coins, the number of coins changes with the exchange rate, but the value returned matches what the cancellation entitles you to.