How do refunds work for a hotel booked with Binance Pay?
Approved refunds for trip1 hotels booked with Binance Pay go back to the Binance account you paid from. CoinGate processes them within 24-48 hours.
Updated
Where your Binance Pay refund goes
When you cancel a trip1 booking you paid for with Binance Pay, any approved refund returns to the same Binance account you paid from. Because Binance Pay is an internal Binance transfer, there's no wallet address to share and no blockchain network to pick.
CoinGate (trip1's crypto payment provider) handles the refund and processes it within 24-48 hours of approval.
How much you get back
trip1 refunds the value of your booking according to the hotel's cancellation policy. You can check the policy on the hotel page before booking and in your confirmation email.
- Free cancellation rates - full refund if you cancel before the deadline
- Partially refundable rates - part of the booking value comes back
- Non-refundable rates - no refund after booking
Why the coin amount can change
trip1 refunds the booking's value, not a fixed number of coins. CoinGate converts that value back into crypto at the exchange rate on the day it issues the refund.
If your coin's price rose since you booked, you'll receive fewer coins. If it fell, you'll receive more. Stablecoins like USDC stay close to the amount you paid, which makes them a steady choice if you think you might cancel.
How to request a refund
- Open your booking confirmation email from trip1
- Click the Manage booking link
- Cancel the booking and follow the prompts
- Watch your Binance account for the refund within 24-48 hours of approval
Important: If you've closed the Binance account you paid from, contact trip1 support before the refund is issued so we can arrange another way to return your funds.
Binance Pay hotel refunds - FAQ
Cancel the booking rather than the payment. Open your trip1 booking confirmation email, click the Manage booking link, cancel and follow the prompts. Any approved refund then returns to the Binance account you paid from, in line with the hotel's cancellation policy.
Straight back to the Binance account you paid from. Binance Pay is an internal Binance transfer, so there is no wallet address to share and no blockchain network to pick. CoinGate, trip1's crypto payment provider, handles the refund.
CoinGate processes approved refunds within 24 to 48 hours. Watch your Binance account for the funds once your cancellation is approved. If nothing arrives after that, contact trip1 support with your booking reference.
It depends on the hotel's cancellation policy. Free cancellation rates return the full value if you cancel before the deadline, partially refundable rates return part of it, and non-refundable rates return nothing after booking. You can check the policy on the hotel page before booking and in your confirmation email.
trip1 refunds the booking's value, not a fixed number of coins, and CoinGate converts it at the exchange rate on the refund day. If your coin's price rose since you booked, you receive fewer coins; if it fell, you receive more. Stablecoins like USDC stay close to the amount you paid.
Contact trip1 support before the refund is issued, so the team can arrange another way to return your funds. Refunds for Binance Pay bookings normally go back to the same Binance account you paid from, so a closed account needs to be flagged early.