Why didn't I receive my trip1 booking confirmation email?

In short

• Check your spam and promotions folders first - most "missing" confirmations end up there.
• Sign in and open My Bookings to view or resend the confirmation. Guest bookers can use the link from the checkout success page.
• If it's still missing, contact trip1 support with your booking reference or the crypto transaction hash - we can resend or update the email.

We know it's stressful to pay and not see a receipt. In most cases the email is delivered but filtered - here's how to find or resend it.

Common causes and fixes

Filtered to spam or promotions

Why this happens: Booking confirmations from new senders often land in spam or Gmail's Promotions tab.

How to fix it:

1. Search your inbox for "trip1" or your booking reference.
2. Check the spam and promotions folders.
3. Mark the trip1 email as "not spam" or add the sender to your contacts so future ones arrive in the inbox.

Payment hasn't confirmed yet

Why this happens: The confirmation only sends once the crypto payment finalises on-chain. If your payment is still pending, the email hasn't gone out yet.

How to fix it: Check the transaction hash on a blockchain explorer. If confirmed, wait a few more minutes for the email; if not, follow the confirmation troubleshooting steps.

Wrong email entered at checkout

Why this happens: Typos or auto-fill errors mean the confirmation goes to an inbox you don't control.

How to fix it:

1. Contact trip1 support with your booking reference or transaction hash.
2. Provide the correct email you want the booking tied to - we'll update it and resend the confirmation.

Related articles

• How do I get my hotel booking voucher or confirmation?
• What should I do if my trip1 booking shows pending after payment?
• How do I change my trip1 account email address?