Why does my trip1 booking confirmation show wrong dates or room type?
In short
- Contact trip1 support right away with your booking reference. Speed matters - hotel availability changes fast.
- Free-cancellation rates can usually be changed without penalty. Non-refundable rates may have fees or require a new booking.
- trip1 usually contacts the hotel within a few hours; urgent same-day check-ins are prioritised.
Nothing worse than opening your voucher and seeing the wrong week or the wrong bed setup. Don't panic - here's how trip1 helps you fix it.
Common causes and fixes
Wrong check-in or check-out date
Why this happens: Date picker misclick, timezone confusion, or accidentally landing on the calendar next month.
How to fix it:
- Contact trip1 support with the booking reference and the correct dates.
- We check availability with the hotel. If the room is open, we update the booking; fees depend on the rate.
Wrong room type booked
Why this happens: Similar-looking options (twin vs. double, city view vs. sea view) can be confused at checkout.
How to fix it:
- Message trip1 support with the booking reference and the room type you actually want.
- We contact the hotel to swap the room. If the room isn't available, we discuss cancelling and rebooking, subject to the cancellation policy.
Wrong guest name or number of guests
Why this happens: Typo in the guest field, or one traveller was left off the count.
How to fix it: Contact trip1 support with the booking reference and the correct names or guest count. Hotels usually update guest name and count without a fee.
Fee expectations by rate type
- Free-cancellation rate: change usually free of charge (before the cancellation deadline).
- Non-refundable rate: change fee possible, or you may need to cancel and rebook at current prices.
- Same-day and within 24 hours: some hotels won't allow changes; trip1 will do its best to intervene.
Related articles
trip1 wrong booking details - FAQ
Contact trip1 support with your booking reference right away. If the hotel has availability, we'll help change the dates - fees depend on the rate you booked.
trip1 support can request a room-type change with the hotel. If the hotel can't accommodate, you may need to cancel and rebook depending on the cancellation policy.
It depends on the rate. Free-cancellation rates usually allow changes without penalty; non-refundable rates may have fees or require a new booking.
trip1 usually contacts the hotel within a few hours. Urgent same-day check-in cases are prioritised - message support with the booking reference and check-in date.
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Still need help?
Our support team is ready to assist you with any questions.