What if I no longer have access to the wallet I paid from?
trip1 refunds crypto to the wallet you paid from. If you've lost access to it, contact trip1 support before your refund is sent so we can check your options.
Updated
Losing access to a wallet is stressful, especially when money is on its way back to you. Tell us as early as you can, because timing makes the biggest difference here.
Why refunds go to the original wallet
Blockchain payments don't carry your name, so the sending address is the safest place to return funds. It also protects you, because it stops someone else from claiming your refund.
Once a refund confirms on-chain, nobody can reverse it. That's why you need to tell us before we send it.
Get your refund to a new wallet - step by step
Step 1: Contact trip1 support straight away
Share your booking reference and explain that you no longer have access to the wallet you paid from. If you've already cancelled, say so.
Step 2: Show the payment was yours
Send your transaction hash and any record linking you to it, such as an exchange withdrawal confirmation or a screenshot of the sending wallet.
Step 3: Give us a new address
Provide a wallet address you control, on the same coin and network you paid with. Double-check every character before you send it.
Common situations
- You paid from an exchange: a refund sent back to the exchange's sending address may never reach your account. Give us your own deposit address instead.
- You lost your seed phrase: without it you can't restore the wallet, so you'll need a new address for the refund.
- Your wallet app stopped working: if you still have your seed phrase, you can usually restore the wallet in another compatible app.
Important: tell trip1 support before your refund is processed. A refund sent to a wallet you can't access can't be reversed or recovered.
Refunds when you lost wallet access - FAQ
Yes, in most cases. Contact trip1 support before the refund is processed and give your booking reference plus the new address and network.
Once a crypto transaction confirms on-chain it cannot be reversed. Recovering the wallet itself is then the only way to access those funds.
No. Your reservation stays valid and you can check in as normal. The wallet only matters if money needs to come back to you.
Your booking reference, the email you booked with, and the transaction hash of the original payment. That lets us match the payment to your reservation.