What are your rights if a hotel closes down permanently before your stay?

In short

• You're entitled to a full refund. A hotel that permanently shuts down can't deliver the booked service, so the payment is refundable.
• Contact trip1 support with your booking reference. We refund via CoinGate and help you rebook at a comparable property.
• EU consumer protection covers trip1 bookings regardless of hotel location - the refund right applies internationally.

Finding out your hotel has closed is stressful, especially close to travel. The good news: your booking is protected and rebooking usually only takes a few hours.

What to do step by step

Step 1 - Confirm the closure

Check the hotel's own website or news reports for the closure announcement. Screenshot the notice so you have evidence for the claim.

Step 2 - Contact trip1 support

Message trip1 with your booking reference and the closure evidence. Support opens a case and reaches out to the hotel or supply partner to confirm.

Step 3 - Choose refund or rebook

You can either receive a full refund via CoinGate to your wallet, or rebook at a similar-tier property. trip1 covers the rate difference if the alternative is more expensive.

Step 4 - Receive the refund

Approved refunds process within 24-48 hours. CoinGate sends the crypto to a wallet address you provide. Verify the address and network before submitting.

Your rights under EU consumer protection

trip1 operates from the EU under EU consumer law. When a booked service cannot be provided (like a permanently closed hotel), you're entitled to a full refund. This applies regardless of where the hotel is located, as long as you booked through trip1.

Important: Always verify the wallet address and blockchain network before submitting refund details. Sending to the wrong network cannot be reversed.

Related articles

• Hotel closed before check-in - how do I get a refund?
• What are my rights if a hotel is overbooked?
• What consumer protections apply when booking with cryptocurrency?