What are your rights if a hotel closes down permanently before your stay?
You're entitled to a full refund. Contact trip1 support with the booking reference - we refund via CoinGate and help rebook at a comparable property.
Updated
Finding out your hotel has closed is stressful, especially close to travel. The good news: your booking is protected and rebooking usually only takes a few hours.
What to do step by step
Step 1: Confirm the closure
Check the hotel's own website or news reports for the closure announcement. Screenshot the notice so you have evidence for the claim.
Step 2: Contact trip1 support
Message trip1 with your booking reference and the closure evidence. Support opens a case and reaches out to the hotel or supply partner to confirm.
Step 3: Choose refund or rebook
You can either receive a full refund via CoinGate to your wallet, or rebook at a similar-tier property. trip1 covers the rate difference if the alternative is more expensive.
Step 4: Receive the refund
Approved refunds process within 24-48 hours. CoinGate sends the crypto to a wallet address you provide. Verify the address and network before submitting.
Your rights under EU consumer protection
trip1 operates from the EU under EU consumer law. When a booked service cannot be provided (like a permanently closed hotel), you're entitled to a full refund. This applies regardless of where the hotel is located, as long as you booked through trip1.
Important: Always verify the wallet address and blockchain network before submitting refund details. Sending to the wrong network cannot be reversed.
hotel closes permanently - FAQ
You're entitled to a full refund. Contact trip1 support with your booking reference - we'll refund via CoinGate and help you rebook at a comparable property.
Yes. trip1 support helps find a similar-tier property and can cover the rate difference if the alternative is more expensive.
Approved refunds are processed within 24-48 hours. CoinGate sends the crypto to a wallet address you provide.
Yes. EU consumer protection applies to trip1 bookings regardless of where the hotel is located. You're entitled to a refund when the service can't be provided.
