What are your rights if a hotel closes down permanently before your stay?
You're entitled to a full refund. Contact trip1 support with the booking reference - we refund via CoinGate and help rebook at a comparable property.
Updated
Finding out your hotel has closed is stressful, especially close to travel. The good news: your booking is protected and rebooking usually only takes a few hours.
What to do step by step
Step 1: Confirm the closure
Check the hotel's own website or news reports for the closure announcement. Screenshot the notice so you have evidence for the claim.
Step 2: Contact trip1 support
Message trip1 with your booking reference and the closure evidence. Support opens a case and reaches out to the hotel or supply partner to confirm.
Step 3: Choose refund or rebook
You can either receive a full refund via CoinGate to your wallet, or rebook at a similar-tier property. trip1 covers the rate difference if the alternative is more expensive.
Step 4: Receive the refund
Approved refunds process within 24-48 hours. CoinGate sends the crypto to a wallet address you provide. Verify the address and network before submitting.
Your rights under EU consumer protection
trip1 operates from the EU under EU consumer law. When a booked service cannot be provided (like a permanently closed hotel), you're entitled to a full refund. This applies regardless of where the hotel is located, as long as you booked through trip1.
Important: Always verify the wallet address and blockchain network before submitting refund details. Sending to the wrong network cannot be reversed.
hotel closes permanently - FAQ
You are entitled to a full refund, because a hotel that has closed permanently cannot provide the stay you paid for. Contact trip1 support with your booking reference and evidence of the closure. Support opens a case, confirms it with the hotel or supply partner, and you choose between a full refund and rebooking at a comparable property.
Look for a closure announcement on the hotel's own website or in local news reports, and screenshot it. That screenshot is your evidence when you contact trip1 support. If you are unsure, send trip1 support your booking reference anyway, since the team checks the closure with the hotel or the supply partner before processing anything.
Message trip1 support with your booking reference and the closure evidence, and choose a refund. Approved refunds are processed within 24 to 48 hours, and CoinGate sends the crypto to your wallet. Check the wallet address and blockchain network carefully before submitting, because a payment sent to the wrong network cannot be reversed.
Yes. trip1 refunds you in full when a booked hotel closes permanently and cannot provide your stay, wherever the hotel is located, as long as you booked through trip1. Contact trip1 support with your booking reference and a screenshot of the closure notice to start the claim.
Yes. Instead of a refund, you can ask trip1 support to rebook you at a similar-tier property for the same dates. Send your booking reference with the closure evidence and tell the team your budget and preferred area so they can find a comparable hotel quickly.