What if I send the wrong coin to the payment address?
In most cases you can get it back. If you sent the wrong coin to a trip1 payment address, request a refund from the CoinGate invoice page with your transaction hash.
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Don't worry - this happens more often than you'd think, and in most cases you can get your crypto back.
Why the booking doesn't confirm
Each CoinGate (trip1's crypto payment provider) invoice expects one specific coin on one specific network. A different coin doesn't match the invoice, even if it arrives at the same address.
How to request a refund - step by step
- Open the CoinGate invoice you paid, using the same link from checkout or your email
- Find your transaction hash (TXID) in your wallet or exchange history
- Enter the TXID on the invoice page
- Fill in the refund form with a refund address and your email
- Track the refund status on the same invoice page
CoinGate runs a compliance check on each refund. Most refunds go out automatically, but a flagged refund can take longer.
A special case for EVM networks
Ethereum, BNB Smart Chain, Polygon, Arbitrum, Optimism, and Base use the same address format. If you paid the right amount to the right address on one of these networks, CoinGate can often still match it.
Book again
While your refund processes, start a new booking on trip1 and pay with the coin and network shown on the new invoice.
Important: Before you send, compare the coin and network in your wallet with the ones in the payment window. A payment sent to an address that isn't on the invoice never reaches CoinGate and can't be recovered.
Sent the wrong coin - FAQ
Request a refund from the CoinGate invoice page with your transaction hash. You'll get your ETH back on the same network.
Most refunds go out automatically after a compliance check. Refunds flagged for review take longer.
No. The invoice only accepts the coin and network it shows, so you'll need to book again and pay with the right coin.