What happens if I sent the wrong crypto amount on trip1?
Underpayments and overpayments can both be reconciled. Contact trip1 support with your transaction hash - CoinGate refunds or credits the difference.
Updated
Sending the wrong amount happens - a decimal typo, network fee eating into the total, or a stale invoice quote. Here's what to do for each case.
Common causes and fixes
Underpayment
Why this happens: You sent slightly less than the invoice - often because network fees were deducted from the sent amount instead of on top.
How to fix it:
- Contact trip1 support with your booking reference and the transaction hash.
- CoinGate will either issue a top-up address for the missing amount or refund what was received to a wallet you provide.
Overpayment
Why this happens: Sent a whole extra amount by accident, or crypto price rose between checkout and send.
How to fix it: Contact trip1 support with the transaction hash. CoinGate refunds or credits the excess.
Sent on the wrong network
Why this happens: You picked the wrong network in your wallet (e.g. USDC on Solana when the invoice was for USDC on Polygon).
How to fix it: Contact CoinGate support with the transaction hash. Recovery depends on the specific networks and is not guaranteed.
Important: Crypto sent to the wrong address or wrong blockchain network cannot be reversed. Always copy the amount, address, and network directly from the CoinGate invoice - never type them manually.
Preventing wrong-amount errors next time
- Copy the exact amount from the invoice - don't retype it.
- Choose the send option that adds the network fee on top (not deducts from amount).
- Verify the network in your wallet matches the network shown on the CoinGate checkout.
trip1 wrong crypto amount - FAQ
CoinGate holds the booking for review. Contact trip1 support with the transaction hash - we'll either ask you to top up the difference or refund the amount received.
CoinGate typically credits or refunds the excess to a wallet address you provide. Contact trip1 support with the transaction hash.
Usually no. Cross-network transfers can't be reversed. Contact CoinGate support with the transaction hash - recovery depends on the specific networks involved.
Copy the exact amount from the CoinGate invoice into your wallet - don't type it manually. Verify the network and address match before hitting send.
